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Rant Rant Rant - Asus ArtPro PA246Q suck!

Journal Entry: Tue May 8, 2012, 2:48 AM
Edited: This monitor mysteriously came back alive for one day, but died for good over the weekend. Being fed up with Asus, I ordered a cheap 150 euros BenQ monitor to act as my back up monitor and eventually a dual monitor so I can JUST CONTINUE TO PAINT/WORK! Asus has yet replied to my latest request we typed on last Friday (new monitor or a full refund). I'll give them few days before I take even meaner actions. Definitely not happy! (I'm currently on my old laptop in case you're wondering and nope, it's not usable for painting, Yes, I've tried. :()

Asus ArtPro PA246Q monitor ([link] sucks! I have bought one in Nov 2011. Impressed with color accuracy and smooth gamma curve. However like a month ago, it started having 1 weird shadow line coming from left top section which annoyed the heck out of me. It's supposed to be a professional monitor aimed for art/photography/graphic work so that wasn't acceptable. Add that with 2 (I thought 3 though) dead subpixels, non-working card reader (it worked at first), and it flickers now and then. Enough is enough.

3 weeks ago, I asked for a replacement. Lucky they were prompt in shipping other one for free. Traded it in. Turned new one on. At first all looked fine except for the card reader. About one hour in, it started having serious red flicker that fills up almost entire half right screen until it just is permanently red until I power it off for a time being. It'll go away only to come back within minutes. I was tremendously frustrated. I learned how to continue painting on the first good 1/2 screen while asking for OTHER replacement with an emphasis on getting a NEW one not a repaired monitor. They requested us to scan our document. However, after we did that, they sent other one...

I got it last week. At first it seemed ok. Card reader worked ok. At night, I noticed there were 3 bright dead pixels, green, blue, and grey pixels. :/ I couldn't be bothered. However, today when I woke up to turn my pc on, my monitor wouldn't turn on at all. It would not power up at all. I tried unplugging, etc... just to see if it is due to outlet glitch or whatever, but nope. It is the monitor. Now I have all commission files and all on my pc system without any monitor so I'm stuck. :( Í will ask my husband if I can borrow his monitor temp. just to extract my files so I could continue on my husband's pc which I am on right now.

At this rate, I bet I'll have endless replacements with something defected. :(

So, few things I wanna say:

1) Avoid Asus at all cost! Stick with their motherboards, nothing more.
2) Does Asus realize that their reputation is getting ruined that way?
3) Does Asus realize that there are working artists out there that need a really reliable monitor to work with; otherwise, they lose money?

What a waste of good investment (yes this monitor is the most expensive monitor I have ever owned and this is the worst so far)! :(

  • Mood: Furious
  • Reading: Deviantart
  • Drinking: Yerba Mate

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May 8, 2012
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:iconvatsel:
[link] is where it's at
Reply
:icondm7:
*DM7 May 14, 2012   Digital Artist
This is not a correct model, mine's Asus ProArt. I have read the reviews though and knew there was a little risk, but rest seemed happy with it so I decided to go with it.

Now I'm regretting it. lol I ordered a cheap 150 euros BenQ monitor to act as a backup and as a dual monitor and it should arrive tomorrow so I can continue working while I wait til I get a right working main monitor.. blah.
Reply
:iconblackburnart:
~Blackburnart May 8, 2012  Professional Digital Artist
asus makes the most terrible shitty products ever these days. Avoid at all costs. I used to be an asus fan but past 5 years ago their product line has turned into cheap garbage.

You should ask for your money back or threaten to file suit with better business beureu, distributors of their products, etc.

I have a standard non professional level 27 inch monitor and have never felt the need for anything beyond this for color-accuracy. Good color is only important for printing, and every printer handles color differently, so its not like you can really tell what its going to look like anyway on the first print. Things made for web however, will always be reproduced on numerous monitors, and you cant really create an image that is 100% optimal for all monitors, since every monitor varies.

I would suggest a dell ultra sharp 24", they are more fairly priced for a mid to high end monitor, and dell has decent customer service, with repair parts ready. They are probably less afraid to take losses unlike Asus which cant be doing too well as a company with the number of failed motherboards they have had past few years.
Reply
:icondm7:
*DM7 May 14, 2012   Digital Artist
And for me yes the color/gamma accuracy are required. I actually noticed the difference. And I have had some commissions where my clients wanted to print it afterward. So I'm afraid it cannot be that simple.
Reply
:icondm7:
*DM7 May 14, 2012   Digital Artist
True, warranty at least is good with Asus. That's only one I will compliment on, but rest is shitty. lol
And unfortunately the same IPS monitor I wanted from Dell suffers the same problem, dead pixels, etc due to it being from same factory production line. So my next option is to go with NEC, well-known company 100% aimed for professionals; unfortunately, they're very expensive. I can't afford it.

I've ordered a cheap 150 euros BenQ monitor to act as my back up monitor and as a dual monitor so I can continue working. I should be getting it tomorrow.

Very frustrating nevertheless!
Reply
:iconnicktrip:
~NickTrip May 8, 2012   Traditional Artist
I'm using an NEC witch came with a colorimeter to calibrate it.
Reply
:icondm7:
*DM7 May 8, 2012   Digital Artist
I've considered nec but they are a little too pricy :(
Reply
:iconnominee84:
I have an asus laptop and an asus monitor for my pc
I had no problems so far D:
laptop is almost 5 yrs old, monitor is..uh,,almost a year old
well it's not an ArtPro PA246Q...maybe this series is faulty? :I
Reply
:icondm7:
*DM7 May 8, 2012   Digital Artist
Probably yes :/
Reply
:iconcnids:
=Cnids May 8, 2012  Hobbyist General Artist
Jeez, that sounds like a terrible experience. I don't remember what brand monitor I use on my desktop but it's been fantastic for doing digital work (it was a hand-me-down from my dad who is a photographer).
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